Contact Information

Effective date: 9 September 2026

DearDew — Canadian online beauty retailer
17 Dunraven Ave, St. Catharines, ON L2M 6A6, Canada
Email: contact@deardew.com
Phone: +1 (905) 935-4827
Support: Monday–Friday, 9:00 AM–5:00 PM ET

1. Customer care

For order, product, delivery, return or privacy enquiries, email contact@deardew.com or call +1 (905) 935-4827. Include your order number if applicable. Please do not email full payment-card details.

Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time. We aim to respond within 1–3 business days, excluding holidays.

2. Our Canadian business

DearDew is based in Canada and serves customers internationally. Depending on the product, orders are fulfilled by suppliers or fulfilment partners in the United States or China. Our Canadian business address is not a promise that your order ships from Canada. Dispatch location does not establish a product’s country of manufacture.

3. Returns

Our return address is DearDew, 17 Dunraven Ave, St. Catharines, ON L2M 6A6, Canada. Contact us for instructions and review Returns & Refunds before posting. Do not return items to a supplier address on the shipping label.

4. Useful information

Shipping & Delivery · Returns & Refunds · Privacy Policy · Terms of Service