Shipping & Delivery

Effective date: 9 September 2026

DearDew — Canadian online beauty retailer
17 Dunraven Ave, St. Catharines, ON L2M 6A6, Canada
Email: contact@deardew.com
Phone: +1 (905) 935-4827
Support: Monday–Friday, 9:00 AM–5:00 PM ET

1. Where your order ships from

DearDew is based in Canada and serves customers internationally. Depending on the product, orders are fulfilled by suppliers or fulfilment partners in the United States or China. Our Canadian business address is not a promise that your order ships from Canada. Dispatch location does not establish a product’s country of manufacture.

Items in one order may ship separately, from different locations, with different tracking numbers and arrival dates. Separate parcels may undergo separate customs assessments. DearDew remains your contact for the order and delivery support.

2. Destinations and availability

We offer international shipping to supported destinations. Availability depends on the delivery address, product and carrier; some cosmetics, liquids and fragrances are subject to transport or import restrictions. Availability at checkout determines whether we can accept an order for that destination. If we cannot fulfil an accepted order, we will contact you and refund any unfulfilled items.

3. Processing and delivery estimates

Our usual processing target is 1–3 business days after payment confirmation, unless a different period is stated for the product. Transit time is additional and varies by fulfilment location, destination and service. Weekends and local holidays in the dispatch country may affect processing. Customs checks, carrier disruption and peak periods may cause delays.

Check the delivery information provided for your product and shipping option before ordering. If no estimate is available, contact us before purchase. We do not promise one delivery time for every country. Any expressly agreed delivery date and mandatory delivery or cancellation rights remain applicable.

4. Shipping charges

Available delivery options and shipping charges are presented at checkout before payment. Any free-shipping offer is subject to its stated conditions and applies to transport charges only. Split fulfilment does not authorise additional shipping charges beyond those you agreed to pay.

5. Currency, import duties and taxes

Prices are in US dollars (USD), unless a different currency is expressly displayed. Shipping charges and taxes collected by DearDew are identified at checkout. Unless expressly included in your checkout total, import duties, import VAT/GST, customs clearance and carrier brokerage charges assessed in the destination country are the buyer’s responsibility and may be payable before delivery. These charges vary by destination, product, shipment value and applicable rules; free shipping does not include them.

This allocation does not remove any obligation imposed by law on DearDew to register for, collect or remit taxes at the point of sale. Amounts already collected at checkout for a particular tax or duty should not be paid twice; contact us with the assessment if you believe a charge is duplicated. Your bank or payment provider may apply its own currency conversion fees.

6. Customs clearance

The recipient may need to provide accurate information requested by customs or the carrier and pay applicable import charges to release the parcel. Check destination requirements before ordering. We do not undervalue shipments or declare purchases as gifts. Our own obligations concerning lawful sales, declarations and shipping remain unaffected.

7. Tracking and delivery details

When tracking is available, we send the details after dispatch. Tracking updates may take time to appear. Please provide a complete, accurate address and contact us promptly if a correction is needed; changes after dispatch may not be possible.

8. Delayed, lost, damaged or incorrect deliveries

Contact contact@deardew.com with your order number if a delivery is overdue, missing, damaged or incorrect. Photos of damage and packaging can help our investigation where available. We will investigate with the fulfilment partner or carrier and provide the remedy required by applicable law. A carrier’s delivery scan does not by itself remove your right to dispute non-receipt.

9. Refused or unclaimed shipments

Contact us before refusing a parcel. Refusal or failure to pay import charges is not automatically a valid cancellation notice and does not automatically forfeit your entire payment. Any refund and any deduction for actual, unrecoverable return or clearance costs will be assessed under applicable law and the terms disclosed before purchase. We will explain any permitted deduction; mandatory cancellation or refund rights take priority.

10. Cancellations and returns

Contact us promptly to request cancellation before dispatch. Once fulfilment has started, stopping a shipment may not be possible. You may still have return or statutory cancellation rights. Follow our Returns & Refunds policy; do not send a return to a supplier or the address on a parcel without checking the return instructions.

Nothing in this policy limits mandatory consumer rights, legal guarantees or remedies under the laws that apply to your purchase, including protections in your country of residence where applicable. If a mandatory rule provides greater protection, that rule takes priority.