Privacy Policy

Business name: DearDew

Privacy email: contact@deardew.com

Customer support email: contact@deardew.com

Phone: +1 (905) 935-4827

Business address:
17 Dunraven Ave
St. Catharines, ON L2M 6A6
Canada

Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET

Effective date: 9 September 2026

1. Overview

This Privacy Policy explains how DearDew collects, uses, discloses, stores and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing, use our services, or otherwise interact with us.

2. Organisation Responsible for Personal Information

DearDew is responsible for personal information collected through our online store and related customer support channels.

Privacy contact:
DearDew
17 Dunraven Ave
St. Catharines, ON L2M 6A6
Canada
Email: contact@deardew.com
Phone: +1 (905) 935-4827

3. Applicable privacy requirements

We handle personal information under applicable Canadian privacy law, including PIPEDA where applicable, and other privacy laws that apply to our activities. Nothing in this policy limits rights under applicable law in your jurisdiction.

4. Accountability

We take reasonable steps to manage personal information responsibly. This includes maintaining appropriate internal practices, using service providers carefully, limiting access to personal information where practical and responding to privacy enquiries or complaints in a reasonable manner.

5. Personal Information We Collect

We may collect personal information including:

• Name, billing address, shipping address and contact details.
• Email address and phone number.
• Order details, product selections, transaction history and delivery preferences.
• Account login details, if customer accounts are enabled.
• Customer support communications, return requests and complaint information.
• Marketing preferences and subscription status.
• Information you submit in reviews, forms, surveys or messages.
• Technical information about your device, browser, website use and interactions.

6. Payment Information

Payments are processed through third-party payment providers. We generally do not store complete card numbers or full payment credentials on our own systems. Payment providers may collect, process and store payment information in accordance with their own terms, privacy policies and security standards.

7. Automatically Collected Information

When you visit our website, we and our service providers may automatically collect information such as IP address, device type, browser type, pages viewed, referring pages, time zone, approximate location, session activity, cart activity and information collected through cookies, pixels, tags and similar technologies.

8. Purposes for Collection, Use and Disclosure

We may collect, use and disclose personal information to:

• Process, confirm, fulfil and deliver orders.
• Accept payment and prevent payment fraud.
• Provide customer support and respond to enquiries.
• Manage returns, refunds, exchanges, complaints and consumer protection claims.
• Create and manage customer accounts.
• Send order confirmations, shipping updates and service messages.
• Personalise website content and improve customer experience.
• Send marketing communications where permitted by law and your preferences.
• Analyse website performance, product interest and business operations.
• Detect, investigate and prevent fraud, misuse, security incidents and unlawful activity.
• Comply with legal, tax, accounting, regulatory and dispute resolution obligations.

9. Consent and other legal grounds

We obtain consent where required, including for relevant marketing and non-essential tracking. Where applicable law recognises other grounds, processing may be necessary to perform your order contract, meet legal obligations, or pursue legitimate interests such as fraud prevention and service improvement, subject to your rights and interests. We do not treat a purchase alone as consent to every marketing or tracking activity.

10. Withdrawal of Consent

You may withdraw consent for certain uses of your personal information, such as marketing communications, by following unsubscribe instructions or contacting us at contact@deardew.com. Withdrawal of consent may affect our ability to provide certain services, such as processing an order or responding to a support request.

11. Collection Limitation

We aim to collect only the personal information reasonably necessary for our business activities, legal obligations and customer service functions. You should not provide sensitive information unless we request it and it is necessary for the relevant purpose.

12. Service Provider Disclosure

We may disclose personal information to trusted service providers that help us operate our business, including website hosting providers, ecommerce platforms, payment processors, shipping carriers, fulfilment partners, email service providers, analytics providers, marketing platforms, fraud prevention providers, customer support tools, professional advisers and government or regulatory bodies where required by law.

13. International processing and fulfilment

DearDew operates from Canada. Depending on the products ordered, suppliers and fulfilment partners in the United States or China receive information needed to prepare and deliver your order, such as your name, delivery address, contact details and ordered items. Shopify and other service providers may process information in additional countries.

Information processed abroad may be accessible to authorities under local law. DearDew remains accountable for personal information entrusted to its service providers under applicable law. We require appropriate protection and purpose limitations for such processing and use transfer safeguards required by applicable law. Contact us for information about the safeguards relevant to your data.

14. Cookies and privacy choices

We and our service providers use cookies and similar technologies for essential store functions and, where enabled and permitted, analytics and advertising. Where consent is legally required, non-essential technologies require your consent. You can use available cookie controls, adjust your browser settings and visit Your Privacy Choices. Blocking essential cookies may affect store features. You may also contact us to exercise applicable opt-out rights.

15. Marketing Communications

If you subscribe to marketing or otherwise consent to receive promotional messages, we may send emails, SMS messages or other communications about products, offers and updates. You can unsubscribe at any time by using the unsubscribe link or contacting us at contact@deardew.com.

16. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance, accounting, tax, fraud prevention, dispute resolution and business recordkeeping. When information is no longer required, we take reasonable steps to delete, de-identify or securely dispose of it.

17. Security Safeguards

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, theft, misuse, unauthorised access, disclosure, copying, use or modification. No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

18. Incidents and Breaches

If we become aware of a privacy incident or data breach involving personal information, we will assess the incident and take reasonable steps to contain, investigate and remediate it. Where required by applicable law, we will notify affected individuals and relevant authorities.

19. Accuracy

We take reasonable steps to keep personal information accurate, complete and up to date. You can help by providing accurate information and notifying us of changes to your contact or delivery details.

20. Your privacy rights

Depending on your location and applicable law, you may have rights to access, correct, delete or receive a portable copy of your data, restrict or object to processing, withdraw consent, or opt out of certain advertising, sale or sharing activities where applicable. Email contact@deardew.com to make a request. We may verify your identity and apply lawful exceptions, and will respond within the applicable legal deadline. Exercising a privacy right will not result in unlawful discrimination. Withdrawal of consent does not affect prior lawful processing.

21. Privacy complaints

Please contact us with privacy concerns. You may also complain directly to the Office of the Privacy Commissioner of Canada or your competent local authority, including an EU/EEA supervisory authority or the UK Information Commissioner where applicable. Contacting us first is not a condition for exercising that right.

22. Children

Our website and products are not directed to children under 16. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact contact@deardew.com.

23. Legal Requests

We may disclose personal information if required or authorised by law, regulation, court order, government request, law enforcement request, tax obligation, dispute process or to protect our lawful rights, customers, business, website or others.

24. Policy updates

We publish updates with a revised effective date and provide notice or request additional consent where required. Publication alone does not supply consent for a new use that requires it.

25. Contact Us

For privacy questions, requests or complaints, contact:

DearDew
17 Dunraven Ave
St. Catharines, ON L2M 6A6
Canada

Privacy email: contact@deardew.com
Customer support email: contact@deardew.com
Phone: +1 (905) 935-4827